Terms and conditions

Payment:
All our prices are in EUR and includes taxes.

We accept following credit cards:
- Mastercard
- Visa
- Amex

We will charge you when your order leaves our warehouse.

Delivery:
We offer free express shipping with all orders. From the moment the order leaves our warehouse, we deliver in 1-7 business days depending on your place of residens.
Scandinavia: 1-3 business days
Europe: 1-7 business days
Worldwide: 1-10 business days

Bobby Janco cannot be held responsible for unanticipated delivery delays beyond its control.

How can I track my order?
When we deliver your order to GLS we will send you an order confirmation which contains a tracking number.

Returns:
If you regret your purchase and you want to return it, please be aware it has to be within 14 days.
We will refund the purchase price of the product that is returned in its original condition. 

How do I Return:
Please use the return label provided with the shipment. By using our return label we charge 5€  

Otherwise you are welcome to send it by yourself to the following address:
Bobby Janco
Guldsmedgade 23
8000
Aarhus
Denmark

Claim:
When you buy at www.bobbyjanco.com you have a two year warranty on defective goods. You have to inform us within a reasonable period of time (2 months) when you detect the fault.

Private policy:
Your privacy is very important to us. We respect your privacy and we will never sell, rent, lease or give away your information to any third party. All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with the Danish consumer and data protection legislation. 

For making a order on www.bobbyjanco.com we will need minimum following information:
- Name
- Adress
- Email
- Telephone / Phone number

We use this information for billing purposes and to complete your order. If necessary we will use the information to contact you regarding fulfillment of your order.

By placing an order you confirm that you have read and accepted our terms and conditions.